Welcome to the website www.eloisa.co this site is property of ELOISA STUDIO SAS with residence in Colombia, within the city of Bucaramanga <<cra 40 48 109>>, referring at all times to this site as www.eloisa.co

Please review the following TERMS AND CONDITIONS that govern the use of the website www.eloisa.co By completing your purchase, it means that you have read, understood and accept in full the TERMS AND CONDITIONS thereof.

The Terms of Use were last updated on May 2, 2021. Please check these terms periodically for any changes.

Use of the site

www.eloisa.co may update the TERMS AND CONDITIONS of the site at any time, whenever you use it, you must review the updates of its use.

The content of our site is reserved and directed to the public over 18 years of age. It is the responsibility of parents or guardians to supervise the behavior of minors who enter the site.

www.eloisa.co may cancel or restrict your account if any misuse of the site and the services offered therein is detected, understanding as misuse, but not limited to, the following cases:

Use the Website to resell products and any other commercial use of the Website or the Site Contents.

  • The use of automated mechanisms or tools or similar technology whose purpose is to extract, obtain or compile, directly or indirectly, any information contained on the site.
  • Any attempt to modify, adapt, translate, or convert the formats or computer programs of the Website or its contents.
  • Use the HTML codes available to a third party.
  • Collect and use product images and descriptions.
  • Copy, imitate, replicate for use on mirror servers, reproduce, distribute, publish, download, display or transmit any Site Content.
  • Access data not intended for the user or log into a server or account to which the user is not authorized to access.
  • Attempt to interfere with service to any user, guest, or network, including, without limitation, via means of submitting a virus to the Site, overloading, flooding, spamming, mail bombing, or crashing.
  • Send unsolicited email, including promotions and/or advertising of products or services.
  • Forge any TCP/IP header or any part of the header information in any email or newsgroup.
  • Attempt or performance of fraudulent activities, including, without limitation, falsification of identities or payment methods.
  • All registration and billing information provided must be true and accurate. Providing any false or inaccurate information constitutes a breach of these TERMS AND CONDITIONS. By confirming your purchase and completing the payment process, you agree to accept and pay for the items ordered, as well as the billing information provided by www.eloisa.co

By using this site, you agree not to use any device or software to interfere or attempt to interfere with the proper use of this site or any activity carried out on it. You agree on this site not to use or attempt to use any machine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search reason and search agents available www.eloisa.coon this site and other third-party browsers that are generally available (example, Google Crome or Microsoft Explorer).

We remind you that as a user and/or account holder you are solely responsible for keeping your password and other secure account identifiers confidential. Please report any improper use of the account as soon as possible to the Customer Service number +57 3212037102 and email info@eloisa.co


Prices, promotions and validity are subject to change without prior notice and are subject to stock. ELOISA STUDIO SAS reserves the right to make changes to these pages and/or exclusions, terms and conditions at any time.

Offers announced on the website www.eloisa.co and on social networks are valid only on the day of their publication or while supplies last.

All product prices include VAT and other taxes that may apply.

If the products requested in your purchase order are not in stock, we offer you the option of refunding the price of the item(s) purchased or choosing another item(s) of the same or similar quality or species that will be sold with payment of the difference from the original amount or, the corresponding partial refund. This refund will be made to the same account or card used to make the purchase or through a coupon to be redeemed at www.eloisa.co

Announced promotions

Additional discounts do not apply to promotions, garage sales, sample sales and other events, the discounts that are active for each customer are not considered and they will not be taken into account at checkout.

The advertised promotions only apply to selected models.

The DISCOUNT VOUCHER promotion applies only to purchases over 300,000 and dates announced and/or modified according to notifications via SMS, WhatsApp and email.

Return Policy

At ELOISA we put special care in the information and images of the products offered and their quality, therefore, if you receive a product with different characteristics than what is specified in your purchase order, you can return it, delivering its original packaging and accessories. within the period established in the returns or cancellations section. In this case the shipping cost is borne by www.eloisa.co

Our return policy is very simple. You can return any item purchased at www.eloisa.coInternet for the following reasons:

  • If the item has manufacturing defects.
  • If there is a mistake in the item sent, preserving the original packaging and without showing signs of abuse.
  • Clothing on sale or purchased in the “SALE” section has no exchange.

If the order has already been delivered to the address indicated by the customer, the freight costs will be borne by the customer.

We accurately display the colors of our products that appear on the site. However, the colors depend on your current monitor, for that reason the images or photographs are for illustrative purposes, the colors may vary depending on each monitor and its settings, these images are only guidance for your purchase.

Some products may present variations in their packaging due to the manufacturer updating the product packaging. If you have any questions, please contact us at info@eloisa.co

We recommend that you always verify the purchase conditions before placing your order, in order to ensure the terms, conditions and restrictions that may apply to each product.

Quantity and availability limits

In order to benefit a greater number of customers, the sale of some high-demand items may be limited to certain pieces. This situation will be communicated to you at the time of confirming your order.

Total delivery time for an order and delivery methods

www.eloisa.co offers two shipping methods, in both, the shipping period will begin to run from the moment we receive your payment, with which we will proceed to send the confirmation email for your order:

  1. Product delivery. Number of items: from 1 onwards. Delivery time: 2 to 5 business days.
  2. Pre-order products: Pre-order products have a delivery time between 10 to 12 business days following the day of purchase

We remind you that www.eloisa.co is not responsible for late delivery due to force majeure or due to weather conditions, road conditions, etc. or for services provided by third parties, theft or loss of packages by the courier. , but we will do our best to find a timely solution to what arises. However, we recommend that you notify us as soon as possible by email info@eloisa.co in order to support you and provide you with all the information required so that you can file your claim directly with the courier and manage everything possible on our part to resolve the situation.


All expenses related to the importation of our garments into the destination country will be assumed by the buyer.

Payment Methods

Wire transfer

We accept payments via deposit or bank transfer.

Online payment with Payment Platform

We have the following payment gateways for processing requests

  • OpenPay is the payment gateway responsible for processing card transactions, PSE transfer and convenience store payments.
  • PayU Latam
  • MercadoPago

Online payment Credit/Debit Card with Paypal

Bank Cards: You can make your payment with credit or debit cards, you just have to select credit/debit card as payment method and enter the required data

Paypal: If you already have a Paypal account you can use it, otherwise you can create an account with Paypal, which is a secure payment service where you only have to register on the PayPal page and provide your financial information once, this service operates as a kind of virtual account where you can recharge the balance you consider, who acts as an intermediary without the need to provide confidential information to the business where you make a purchase.

When purchasing through www.eloisa.co, you select PayPal as the payment method and only provide the email and password that you registered with PayPal for the payment to be authorized. The money is deducted from the PayPal account without having to provide your financial information. When the Paypal payment method is chosen, the rights and management of information are managed by Paypal.

Cancellations of orders paid with Paypal may be reflected in the Paypal account up to 48 hours after the cancellation has been applied.

The time in which the cancellation is reflected in the bank statements depends on the policies of each banking institution.


You can request cancellation on our hotline no later than 24 hours after receiving your order. In the event that the package has generated a courier bill or collection costs, the user will be responsible for covering the amount generated as well as the cost of returning the merchandise to our warehouses.

Security measures

Our site offers security and confidentiality to your information since we have a secure server under the 128-bit SSL (Secure Socket Layer) protocol, so that the information sent is transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure that an “S” appears in the navigation bar (“https”://).

Face-to-face sales

Garage Sale

If you purchase any of our products at fairs, the aforementioned terms and conditions apply, however, if you purchase the products at our Garage Sale, the following terms and conditions apply:

  • All garments, whether purchased in the SAMPLE SALE or SALE section, will not have an exchange.
  • The rates and commissions for the use of dataphones and payment gateways (applies to payments with ADDI) will be assumed by the client.
  • The limit of garments that can be purchased in the SAMPLE SALE is 5 units